Touring Air India’s Brand New Airbus A350-900 at Farnborough Airshow 2024: a New Era Begins for the Airline

I had the honor and pleasure to be invited to tour the aircraft twice during the airshow, and met the crew, including the senior pilots and the cabin crew, as well as the senior leadership team from Air India and the Tata Group, including the CEO Campbell Wilson. The Farnborough Airshow happens every two years and is typically a platform for plane makers to rack up multibillion-dollar deals [here is my review of the 2022 show!].

The aircraft, along with another, has so far been deployed on mostly domestic routes for crew familiarization, and did operate a passenger flight to Dubai recently as well. Both these planes have been flown by Air India or Airbus examiners on short rides between Mumbai—Bangalore—Hyderabad, and Chennai to gain landing cycles and release pilots after their check rides so that Air India has an approved pool of pilots to take these planes abroad. Aside from Captain Bagai, the other senior Air India pilots on this visit were Captain Prateek Dhiman and Captain Aditya Chopra. The crew members flew the aircraft back to London Gatwick on July 24, and then as the first scheduled flight from Gatwick to New Delhi as AI148.

However, what I can say is that in relation to other airlines and other passenger aircraft [not just at Farnborough, that I have experienced travelling in], this aircraft has a very modern, clean, and sleek and stylish feel to it. This is not just because it is a relatively new aircraft, but one can see that there has been an effort by the airline to really bring about the best of Indian hospitality and a truly five-star experience for passengers!

As a passenger and visitor, you can feel that there is hardly any difference in the cabin’s ambiance, seating, and in-flight experience compared to some of the world’s best airlines in the Middle East or the Far East. 

​Within the space and density envelope of the long-haul cabin, this is both a marked improvement over the previous generation and stands Air India at the forefront of its full-service carrier competition.

Air India has made excellent choices in the seat CMF (color, materials and finish) and in the wider cabin: yes, it’s essentially a modern A350-900 but this is one of the best-looking of its ilk.

Air India placed a huge order for 470 aircraft with Airbus and Boeing in 2023. The firm order included 70 widebodies, comprising 34 Airbus A350-1000s and six A350-900s, and 20 Boeing 787s and 10 777Xs.

​On top of this the airline is striving to become a leader not just in providing a truly five-star customer experience, from booking a flight to collecting your baggage, but is also looking to push the boundaries of world class safety in aviation. This is going to be a huge challenge, especially as India’s Tata Group, which owns Air India, has ambitious plans to merge Air India and Vistara Airlines as part of efforts to streamline operations and provide a consistent customer experience. 

During a roundtable discussion at Farnborough, Air India’s CEO Campbell Wilson described the integration of four airlines into two as [I quote]: “probably unprecedented” in the aviation industry, with plans to finalize both transactions by the end of 2024. “There are the competition and legal clearances, then we have to merge all the operating practices, procedures and manuals, and train all the staff. It’s a very long and convoluted process, but we’re hoping that by the end of this calendar year we’ll be able to complete both mergers.” Said Wilson.

The Airbus A350 is noticeably quieter than other aircraft in the cruise, and I have noticed that it is probably on the same par of quietness as the A380 [you can seriously hear passengers talking on the other side of the aisle!]. The Airbus A350 travels a lot faster than most of the widebody planes flying at the moment. It’s faster than both the Boeing 777 and the Airbus A330 [!] but is slower than the Boeing 747, which sadly is a dying breed. 

Because the fuselage is made from a carbon-fibre composite plastic rather than aluminium, the cabin can be pressurised more. Essentially that means that the cabin altitude is lower. On an Airbus A350, you can be flying at 35,000 to 40,000 feet, but the cabin will be at around 5,500 feet. (On a conventional aluminium aircraft, the cabin will be around 7,500-8,000 feet.). This helps with the effects of jet lag and how you feel after a flight, too. So these three things – quietness, quickness, and the low cabin altitude – all combine to make passengers feel better in the cabin and after the flight!